Refund & Cancellation Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment processing, billing, sales tax/VAT, customer billing inquiries, and the administration of refunds and returns on our behalf.

When you purchase a subscription, your contract for the payment is with Paddle, and your use of the Finovela software is governed by our Terms of Service. Paddle's Buyer Terms also apply to your transaction and are presented to you at checkout.

Every paid Finovela plan comes with a 30-day money-back guarantee. If you request a refund within 30 days of your initial purchase, you will receive a full refund of the amount paid, for any reason. You do not need to provide a justification.

Refunds are issued to your original payment method by Paddle. Depending on your bank or card issuer, it may take up to 14 days for the refunded amount to appear on your statement.

In addition to our guarantee above, you may have statutory rights to withdraw from your purchase under your local consumer-protection law. For example, customers in the EU, EEA, United Kingdom, Switzerland, Turkey and certain other jurisdictions have the right to withdraw from a digital purchase within 14 days.

Note that, for digital products, this statutory withdrawal right may be lost once you begin downloading, streaming, or actively using the product after giving your express consent — but our 30-day money-back guarantee above still applies regardless.

You can request a refund in either of the following ways:

• Email us at support@finovela.com with your order/receipt details, or
• Use the “Manage subscription” link in your Paddle receipt email to contact Paddle's billing support directly.

We aim to respond to all refund requests within 2 business days. Once approved, Paddle processes the refund automatically.

You can cancel your subscription at any time from Dashboard → Subscription, which opens the secure Paddle billing portal. When you cancel:

• Your plan remains active until the end of the current billing period — you keep access to everything you paid for.
• You will not be charged again.
• No further action is required; there is no cancellation fee.

After cancellation, your account reverts to the Free plan. You can resubscribe at any time.

Finovela offers a Free plan with no payment required. Because no charge is made, the refund terms above apply only to paid (Pro and Unlimited) subscriptions.

If you have any questions about this policy, contact us at support@finovela.com. Billing and payment questions can also be directed to Paddle, our Merchant of Record, via your receipt email.